Prior to your purchase please ensure you are familiar with our Terms of Sale outlined below as placing an order on our website confirms your acceptance of our Terms of Sale.
Please note we are unable to offer any exceptions to our policies.
If you would like to try our shoes before purchasing please visit one of our retail outlets where our staff will happily assist you with a fitting
Exchanges & Returns
We hope that you love your new shoes, however, if you are not 100% satisfied we are happy to arrange an Exchange, or issue a Credit Note for a future purchase.
- All full priced purchases are valid for Exchange within 14 days, or return for a Credit Note within 7 days of delivery
- All sale items are valid for Exchange or return for a Credit Note within 3 days of delivery
Returned pairs must be unworn, in the same condition you received them, and in the original packaging.
Credit Notes are valid for 12 months and can be used either online or in store at our flagship stores at The Courtyard or Mercato Mall. Credit Notes can be transferred to other parties as a gift if required.
Both online and instore purchases can be returned to one of our retail outlets to arrange an exchange, or can be sent to us via courier. We can assist you with arranging a courier to return any item to us on your behalf, an AED 20 courier fee is applicable in this case. Shipping costs are not refundable.
We are unable to offer any exchange or return on shoes that have been worn.
To arrange an exchange please email our team on hello@shoeq.ae
This policy is authorised by the Department of Economic Development, Dubai
If you are a first time customer unsure of sizing please consider using our Shoeq Concierge service to try a few different sizes or styles at home.
For international orders please be aware that customs duties, taxes and charges vary by country and as such we are not liable for any other fees incurred with international shipping other than the shipping cost. If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.
For all International orders it is the responsibility of the purchaser to arrange the return of the item back to our warehouse in Dubai for any returns.
All custom orders must be fully pre paid in advance to allow the ordering of specific materials. Custom orders cannot be returned or exchanged once placed, the order is final
We thank you for shopping with us and hope you enjoy your purchase.
In the rare instance that you experience a quality issue with your shoes, which may arise from time to time with hand made products, we will be pleased to assist with a repair, or a replacement should the item not be able to be repaired.