Prior to your purchase please ensure you are familiar with our Terms of Sale outlined below as placing an order on our website confirms your acceptance of our Terms of Sale.
Please note we are unable to offer any exceptions to our policies.
If you would like to try our shoes before purchasing please visit one of our retail outlets where our staff will happily assist you with a fitting, or consider using our Shoeq Concierge service to try different sizes at home
Exchanges & Returns
We hope that you love your new shoes, however, if you are not 100% satisfied we are happy to arrange an Exchange, or issue a Credit Note for a future purchase.
- All full priced purchases are valid for Exchange within 14 days, or return for a Credit Note within 7 days of delivery
- All sale items are valid for Exchange or return for a Credit Note within 3 days of delivery
Returned pairs must be unworn, in the same condition you received them, and in the original packaging.
Credit Notes are valid for 12 months and can be used online or in our retail boutiques, and can be gifted to someone else if required.
Returns can be made in store or sent back via your own courier. If you'd like us to arrange the courier for you, a fee of AED 20 applies. Please note, shipping costs are non-refundable.
We are unable to offer any exchange or return on shoes that have been worn.
To arrange an exchange please email our team on hello@shoeq.ae
This policy is authorised by the Department of Economic Development, Dubai
INTERNATIONAL ORDERS
Customs duties and taxes vary by country and final payment is the responsibility of the purchaser, our shipping fee covers delivery only. If an international order is refused on delivery, we won’t be able to offer a refund, and additional charges may apply.
If you need to return an item from outside the UAE, you’ll need to arrange and cover the cost of sending it back to our warehouse in Dubai.
All custom orders must be fully pre paid in advance to allow the ordering of specific materials. Custom orders cannot be returned or exchanged once placed, the order is final
We thank you for shopping with us and hope you enjoy your purchase.
In the rare instance that you experience a quality issue with your shoes, which may arise from time to time with hand made products, we will be pleased to assist with a repair, or a replacement should the item not be able to be repaired.